Shipping Policy
We ship within the continental U.S.. Orders are processed and shipped on business days: Monday–Friday (excluding weekends and major holidays). All domestic orders within the continental U.S. over $75 qualify for free standard shipping. The qualifying order total is calculated after all promotional discounts are taken and before any taxes.
If you order has already been shipped, we are unable to cancel or change the shipping address.
Canada Customers: We have temporarily stopped shipments to Canada. We apologize for the inconvenience.
Merchandise may only be returned with the prior authorization of the NipponKodoStore.com customer service department. The purchaser is responsible for shipping expenses and risk, i.e. proper repackaging of merchandise. Returns must be reported to the customer service department within a week of receipt of merchandise. Furthermore, the purchaser will be subject to a 20% restocking fee if merchandise is not returned in the original condition. All damages, defects, or non-compliance of good must be reported within 3 business day of receipt of merchandise. If you received a defective or damaged item, please let us know immediately by filling out this form.
Please contact customer service for more information on returning an item.
Shipping Damage FormIf you received a defective or damaged item, please let us know immediately by filling out this form.
customerservice@nipponkodostore.com
Phone
+1 (310) 320-8881
Monday – Friday: 9am – 5pm (PCT)
Address
Nippon Kodo, Inc.
2771 Plaza Del Amo, Ste. 805
Torrance, CA 90503
